Home > FAQ
1. How long can I expect to wait to be seen?
It is hard to estimate exactly how long a person will be in the Clinic to be seen. We try and move fast but of course we do not want to rush patients and we are certainly not going to place convenience and speed over a patient's quality care. Typically patients will be in the Clinic anywhere from 20 to 90 minutes depending on the severity of their illness and the number of other patients being seen. Of course during peak times these times can be longer, but typically wait times are always shorter than Emergency Department and work-in appointments at private physicians' offices.
2. What insurances do you accept?
Twin Fountains Medical Clinics accepts most all major insurance plans including Medicare.
3. Do you see Medicare Patients?
Twin Fountains Medical Clinics accepts assignment for Medicare patients. They are always welcome.
4. Can I be referred to a specialist if needed?
Twin Fountains Medical Clinics sees an array of different types of patients and we refer to virtually every specialty.
5. What will it cost me to be seen?
Twin Fountains Medical Clinic's fee structure is very competitive when compared to other clinics and other physician offices. You will generally be responsible for your own co-payment and your deductible. There is also a discount for quick pay patients.
6. Do you see patients without insurance?
A good percentage of our patients that we see do not have primary care physicians and do not have insurance. Lack of health insurance is not a deterrent to treatment in Twin Fountains Medical Clinics. We offer "Quick Pay" discounts for patients paying in full at the time of service.
7. Will I be seen by a physician?
Twin Fountains Medical Clinics employees both physicians and mid-level practitioners including nurse practitioners and physician's assistants. All of our staff are highly qualified and trained. Any patient has the right to request to see a physician, and if one is in the Clinic that day then every effort will be made for that to happen.
8. How are you different from a hospital Emergency Room?
Twin Fountains Medical Clinics takes care of routine medical needs as well as minor medical urgency. We are not a hospital Emergency Department and if the patient has a life threatening illness then they should definitely go straight to an Emergency Department or call 911. No patient will ever be refused care in our Clinics in an emergency situation and if necessary, transport to a local Emergency Department can be arranged. In the case of a true Emergency, you would be stabilized to the best of our ability while emergency transport is arranged.
9. Do I need an appointment to be seen?
There are no appointments at our Clinics, and patients are seen on a walk-in basis. Simply stated, first come, first served.
10. Do you treat infants and children?
We do not have age requirements in our Clinics and we will treat any age patient. Infants and children with significant illnesses are frequently referred to Pediatricians and of course emergencies are sent to a hospital or free-standing Emergency Center.
11. Do I need an insurance referral to be seen by you?
Typically our Clinics are considered primary care providers and thus referral is usually not necessary.
12. Do you see Worker's Comp patients?
Our Clinic welcomes Worker's Comp patients and is capable of handling minor injuries sustained on the job. We have a full Occupational Medicine Department with a DOT certified drug screen collector available during all open hours.
13. Do you provide Occupational Medicine services?
Our Clinic has a full Occupational Medicine Department and we offer full drug screens, breath alcohol testing, pre-employment and post-injury physicals as well as full array of industrial services. Please contact our Clinic for more information.